Serve as the primary point of contact for a portfolio of UK customers
Guide new clients through onboarding, training, and initial setup
Proactively monitor account health and ensure renewal and retention targets are met
Identify upsell and cross-sell opportunities in partnership with the Sales team
Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests
Conduct regular business reviews to measure value and ROI

At least 3 to 5 years’ experience in Customer Success, Account Management or post-sales SaaS role, ideally in the ATS, HR tech, or recruitment tech space
Experience leading and supporting end-to-end SaaS implementations and rollouts, including planning, configuration, deployment, and user adoption.
Demonstrates a proactive, solutions-oriented mindset with a strong focus on delivering effective outcomes that meet customer needs.
Strong relationship management and communication skills – comfortable engaging C-level stakeholders
Data-driven mindset with the ability to translate customer usage data into actionable insights
Highly organized and capable of managing multiple customers and priorities simultaneously
Native in English; French is a bonus
Ability to understand, challenge, and adapt internal processes to fit the specific needs of the UK market
Comfortable in a fast-paced, startup-style environment and eager to take ownership
BONUS: Understanding of the recruitment market and experience with Bullhorn
Technical background with integrations

Customer Success Manager

Key skills