Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts
Develop deep, multi-threaded relationships with decision makers at your customers
Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts
Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

Minimum 4 years of new business sales or account management experience in a B2B organization
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
Familiarity with basic sales tools and common metrics
High adaptability and understanding of change within the evolution of a startup
Bachelor’s degree from an accredited university
Experience with financial services sales
Experience at a high-growth startup
Expertise in using Salesforce, Outreach, or other productivity tools

Account Manager – Mid-Market

Key skills