Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices
Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed
Become an expert in the full range of integration and configuration options for Ramp’s suite of products
Partner closely with the product team to ensure customer feedback is reviewed and prioritized
Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization
Exceptional project management and time management skills
Excellent verbal and written communication skills
Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed
Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
Proven track record of exceeding quota and/or outperforming key target metrics
Ability to anticipate customers’ needs and position product solutions accordingly
High adaptability and ability to thrive in a fast paced environment

Customer Activation Manager – Mid-Market

Key skills