Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout
Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds
Provide structured feedback and insights to Product to inform roadmap prioritization
Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach
Requirements
5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
Excellent verbal and written communication skills, including the ability to explain complex workflows simply
Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
Strong record of meeting or exceeding performance metrics in previous roles
Ability to anticipate customer needs and position product capabilities proactively
Comfort operating in a fast-paced, high-growth environment with evolving processes
Benefits
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees