Staffing and Operations Manager

Role Overview

• Partner with Recruiting and HR to identify staffing needs, source candidates, conduct hiring, and maintain a “warm bench” of future talent.
• Oversee onboarding and offboarding activities to ensure a consistent, high-quality employee experience.
• Manage ongoing talent programs including performance management, compensation alignment, and career progression tracking.
• Partner with team leads to develop and monitor performance improvement plans.
• Establish, implement, and enforce operational processes aligned to defined performance targets and financial goals.
• Maintain detailed operational dashboards and reporting related to: Headcount and staffing levels, Attrition trends, Employee movement and referrals, Exit feedback and insights
• Translate operational data into actionable insights for leadership.
• Build and maintain trusted relationships with internal leaders and client stakeholders to understand business priorities and risks.
• Deliver weekly people and staffing reports to internal leadership and client partners.
• Lead quarterly People Status reviews with senior stakeholders.
• Participate in governance meetings, business reviews, town halls, and leadership syncs—providing data, insight, and presentation content.
• Monitor service level metrics and workforce performance benchmarks.
• Maintain and present a monthly SLA performance tracker.
• Support governance forums with data-driven insights and continuous improvement recommendations.
• Own and execute the DPT summer internship program, including: Recruiting and hiring interns, Coordinating mentors, Building training calendars and development agendas, Conducting regular check‑ins and mentorship oversight.
• Serve as backup to the Operations Specialist to ensure employees have proper hardware, tools, and system access.
• Assist with handbook updates, culture initiatives, and cross‑team engagement activities.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Experience in people operations, workforce management, or HR‑adjacent roles within a corporate environment.
• Strong verbal and written communication skills, including executive‑level reporting and facilitation.
• Demonstrated ability to influence, coach, and collaborate across all levels of an organization.
• Exceptional organizational skills with the ability to juggle competing priorities in a fast‑paced environment.
• Analytical mindset with strong business acumen—able to turn data into action.
• Proficiency with Microsoft Teams, PowerPoint, Excel, and Office tools.
• Valid driver’s license and ability to travel as needed.

Benefits

• Health insurance
• Tuition reimbursement support
• Professional development opportunities
• Flexibility in work arrangements