Key skills
Communication
About this role
Role Overview
- Answer telephone inquiries in a pleasant, professional and efficient manner assuring exceptional customer service
- Document all incoming calls and dialogue within company software
- Resolve client drug benefit concerns of a medical, financial, or technological nature
- Provides enrollment support for new PACE enrollees
- Communicates pharmacy benefit information to network pharmacies contracted with facilities where CK PACE participants reside
- Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place
- Provides help desk support to network pharmacies
- Education PACE staff regarding CK and network pharmacy processes for facility participants
- Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations
- Coordinates and sets up couriers to ensure timely medication delivery
- Attend department and company meetings and educational programs upon request
- Ensures that HIPAA guidelines are followed in every communication with clients
- Interest in learning new tasks for development purposes
- Embody AnewHealth’s Core Values in all communications and interactions
- Other duties as assigned.
Requirements
- Associate’s degree preferred
- High School Diploma or equivalent required
- CPhT (Certified Pharmacy Technician) certification, a plus
- 1 year of customer service/member service experience in a call center or similar, required
- Health care industry experience, a plus
- Experience in a pharmacy support role, a plus
- Knowledge of plan and benefit structures and Medicare guidelines, a plus
- Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software
- Excellent communication skills, both verbal and written
- Ability to communicate effectively and professionally through written, verbal, and interpersonal skills as applied when interacting with employees, clients, or agency representatives; successfully conveying and exchanging information in a positive manner
- Must have a strong patient centered focus
- Excellent communication skills, especially via phone
- Understanding of clinical terms and impacts
- Able to multi-task and handle multiple priorities without sacrificing quality
- Detail oriented and organized.
Benefits
- medical/dental/vision
- flexible spending
- company-paid life insurance
- short-term disability
- voluntary benefits
- 401(k)
- Paid Time Off
- paid holidays