Deliver a best in class, scalable, and self-service led customer experience, enabling customers to achieve outcomes efficiently and independently with Revenera’s solutions.
Coach and support Digital CSMs to operate effectively at scale.
Drive consistency and excellence in digital engagement practices.
Help shape and evolve Revenera’s scaled coverage model, ensuring the right balance of automation, self-service, and human touch.
Influence how we design, measure, and evolve the digital customer journey.
Act as a point of escalation and strategic partner for customers and internal stakeholders.
Own a strategic portfolio of customers, managed through digital engagement models, ensuring adoption, value realization, and retention.
Serve as an escalation point for complex customer situations and high impact engagements.
Partner with customers to align Revenera solutions to business outcomes, translating technical value into executive level insights.
Define, track, and report on KPIs related to adoption, engagement, retention, expansion, and digital program effectiveness.

4+ years of experience in Strategic Customer Success, Account Management, or a related customer facing role, ideally within a SaaS or technology company.
Demonstrated success managing customers at scale using digital, automated, or programmatic engagement models.
Strong analytical skills with experience using customer health, usage data, and KPIs to drive outcomes.
Proven ability to lead cross functional initiatives and influence stakeholders at multiple levels.
Solid understanding of how enterprise software is sold, adopted, renewed, and expanded.
Experience or familiarity with software monetization, entitlement management, usage analytics, SaaS, or hybrid software models is highly desirable.

Senior Digital Customer Success Manager

Key skills