Customer Success Renewal Account Manager

Ivanti is a company dedicated to empowering IT and Security teams globally. The Customer Success Renewal Account Manager will own the renewal lifecycle for a portfolio of global customers, ensuring they derive value from Ivanti's platform while collaborating with various internal teams to drive renewal excellence and customer satisfaction.

Responsibilities:

• Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing within guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll keep your Salesforce pipeline up-to-date and deliver accurate forecasts across 30/60/90-day timelines
• Execute standard renewal motions by documenting renewal risks, key dates, approval needs, and customer engagement steps, while actively identifying expansion opportunities (like modules, tiers, and additional seats) and collaborating with Sales for execution
• Monitor account health using usage trends, support history, and sentiment. You’ll lead concise EBRs/QBRs focused on business outcomes, license utilization, and renewal planning. When needed, you’ll escalate adoption or implementation challenges to Customer Success Managers or Professional Services
• Share relevant feature updates and best practices to help customers realize value from Ivanti - without owning technical training or deployment
• Partner with Legal, RevOps, and Finance to navigate non-standard terms, approval workflows, and commercial escalations, and work with Sales and Channel to ensure customers have what they need to renew successfully
• Capture and communicate customer feedback to inform product and leadership teams; contribute to team best practices, process improvements, and enablement content
• Maintain high-quality data hygiene in Salesforce, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed

Requirements:

• 3-5+ years of experience in Customer Success, Renewals, or Account Management within B2B software/SaaS; experience in ITSM/ESM, Endpoint, or Security is a strong plus
• Demonstrated commercial ownership, with proven achievement of GRR and renewal targets, and negotiating within pricing/term guidelines
• Strong executive communication skills, including the ability to lead EBRs/QBRs and articulate clear, outcome-focused renewal narratives
• High analytical rigor with experience in forecasting, pipeline management, and data-driven risk assessment; strong Excel/Sheets proficiency
• Experience using Salesforce, CPQ, customer success platforms (e.g., Gainsight, Totango, ChurnZero), and BI dashboards; comfortable using collaboration tools such as Microsoft Teams
• Maintain high-quality data hygiene in Salesforce, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed
• Working knowledge of SaaS value metrics and familiarity with Ivanti Neurons, ESM, Endpoint & Security, Exposure, or Network Security (preferred but not required)
• Nice-to-have certifications: ITIL Foundation, customer success certifications, and exposure to structured deal or negotiation frameworks (e.g., MEDDICC)