Collaborate with designers, product managers, developers, business analysts and other stakeholders to execute design solutions that align user and business needs and technical constraints in an agile environment.
Facilitate and analyse journeys, map out processes, and share insights with the team to optimise user experience efficiently.
Present and share findings with the wider team in an engaging and collaborative manner, simplifying complex information into visual formats to enhance stakeholders’ / end users’ understanding of the service and identify opportunities for improvement.
Plan, design and facilitate collaborative stakeholder and/or customer workshops that support and drive the project forward.
Utilise design thinking to solve complex business and user problems to help set direction.
Embed good practices within teams and ensure quality of design delivery.
Advocate inclusive practices and help teams design and deliver accessible services that work for all users.
Conduct user research, perform data-driven analysis, use evidence-based design methods and shares findings to the relevant teams.
Facilitate co-creation by building successful teams and engaging stakeholders.

Committed service designer with a proven track record, preferably working within local or central government or experience with complex systems
Works under general direction within a clear framework of accountability.
Exercises substantial personal responsibility and autonomy.
Plans own work to meet given objectives and processes.
Investigates, defines and resolves complex issues through user-centered methods.
Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences
Strong understanding of quantitative and qualitative research methods, conducted in person and remotely.
Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and accessible for everyone.
Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences (external and internal clients).

A salary of up to £55,000 pro rata dependant on experience
Homebased working
23 days’ holiday pro rata with the opportunity to buy extra leave
Company matched pension
Life assurance
15 weeks’ fully paid maternity, adoption and shared parental leave
Paternity pay of two weeks
Opportunity to volunteer for our charity partners or a cause of your choice
opportunity to take a paid day out of the office
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

Senior Service Experience Designer

Key skills