Driving process change and product adoption through change management, executive level relationships, project management, and training enablement
Monitoring customer health across the customer journey and taking data driven actions to influence the right behavior
Conducting Quarterly Business Reviews at an executive level to demonstrate qualitative and quantitative value
Championing and owning customer retention and partnering with Account Managers on upsells
Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
Confidently working in an ambiguous environment -
we are a fast moving startup!
Collaborating internally and externally to solve pain points for your customerProviding key contributions to help grow and scale our Customer Success organization

5+ years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
Knowledge SaaS business models, customer success methodologies, and customer lifecycle management.
Strong communication, presentation, and interpersonal skills.
Strong organizational and project management skills.
Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past
Eager to learn, try new things, and take calculated risks
for great impact, reward, and fulfillment!

Senior Customer Success Manager

Key skills