Be an expert in the products supported and have an advanced understanding of the related business processes.
Identify, troubleshoot, analyze and resolve highly complex issues within defined service level expectations.
Identify proactive ways to reduce the number of issues and support cases.
Monitor all internal processes and identify any potential issues.
Escalate unresolved problems to development teams.
Provide highly complex technical support to Customer Care agents.
Participate in development process to ensure complete understanding of new products or new features.
Effectively analyze applications logs to discover any underlying issues or trends.
Perform adhoc operations through data fixes.
Create and maintain automation scripts.
Act as key contact for internal clients and external partners in support of technical problems.
Addresses all technical problems to forecast any potential complex issue.
Create and update support and operation documentation.

Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
Modern technologies, product responsibility;
Flexible work schedule;
Hybrid work option;
Medical services package from one of two private providers;
25 vacation days per year;
Substitute days off for public holidays that occur on the weekend;
Meal tickets;
Internal referral program;
Employee anniversary program;
Team events, networking events organized to promote a passionate, creative and diverse culture;
Summerfest and Winterfest parties;
Of course, coffee, soft drinks and fresh fruits are on us in the office.

3rd Level Engineer – InterNetX Team

Key skills