Senior Manager, Reseller Platform Operations

Role Overview

• Provide technical and disciplinary guidance to a committed platform and support team.
• Encourage engagement, growth, and accountability through regular feedback and goal-setting.
• Promote a mindset of continuous improvement throughout all processes.
• Ensure stable, secure, and high-performing operations across various Unix/Linux-based systems.
• Refine provisioning and configuration processes (e.g., Ansible) to boost efficiency and minimize manual interventions.
• Manage and scale Kubernetes clusters, and coordinate with open-source tools like Kafka to balance stability, cost, and performance.
• Monitor and optimize databases (MySQL, PostgreSQL, Cassandra), including performance tuning, backups, and failover strategies.
• Evaluate emerging technologies and solutions to improve performance, availability, and scalability within an open-source ecosystem.
• Design an effective on-call model to guarantee around-the-clock coverage.
• Act as the escalation point for critical incidents, leading swift mitigation in close collaboration with external partners or customers.
• Establish clear responsibilities and communication paths for rapid issue resolution.
• Work closely with cross-functional teams (DevOps, Product Management, Leadership) to align platform operations with core business objectives.
• Provide regular updates on system performance, project milestones, and resource requirements.
• Initiate cross-departmental projects to streamline workflows, encourage innovation, and strengthen collaboration throughout the organization.

Requirements

• Leadership Experience: Proven track record in guiding or coordinating technical teams.
• Technical Expertise: Strong background in Unix/Linux administration, open-source automation tools (e.g., Ansible), Kubernetes, and databases (MySQL, PostgreSQL, Cassandra). Experience with Kafka and similar technologies is highly beneficial.
• Problem-Solving Skills: Skilled at diagnosing, prioritizing, and resolving complex operational issues under pressure.
• Communication Strength: Able to convey technical topics effectively to both technical and non-technical stakeholders, including external partners or customers.
• Continuous Learning: A passion for staying up-to-date with evolving open-source technologies and industry best practices.

Tech Stack

• Ansible
• Cassandra
• Kafka
• Kubernetes
• Linux
• MySQL
• Postgres
• Swift
• Unix

Benefits

• Access to local/international trainings, development and growth opportunities, including access to e-learning platforms, covering both technical and soft skills areas;
• Modern technologies, product responsibility;
• Flexible work schedule;
• Hybrid work option;
• Medical services package from one of two private providers;
• 25 vacation days per year;
• Substitute days off for public holidays that occur on the weekend;
• Meal tickets;
• Internal referral program;
• Team events, networking events organized to promote a passionate, creative and diverse culture;
• Summerfest and Winterfest parties;
• Of course, coffee, soft drinks and fresh fruits are on us in the office.