About this role

Collaborate closely with Solution Engineers and Demo Engineering to design and deliver high-impact, AI-driven demos.
Conduct in-depth Conversation Assessments and data analyses to uncover opportunity areas.
Develop and generate high-quality synthetic conversations and AI model behaviors.
Design dashboards that tell a compelling business story.
Lead the design of QA automation frameworks that maximize projection and coverage.
Strategize and design scalable demo accounts that can be provisioned as sandbox environments.

Deep understanding of contact center operations, performance metrics, and workflows across industries such as financial services, insurance, retail, and telecommunications.
Strong perspective on evolving contact center technologies and the tools agents use daily.
Minimum 3+ years of experience in conversational design, including building bots, virtual agents, AI-driven workflows, or conversation analytics solutions.
Knowledge of industry-specific challenges and structural changes impacting contact center verticals today.
Fluency in a second language is a plus.

Conversational Design, Demo Engineer

Key skills