Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.
Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.
Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.
Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces.
Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured

3–5+ years of experience in demo engineering, solutions architecture, integrations/implementation engineering, or related technical product functions
A strong working understanding of core technical concepts, including REST APIs, authentication patterns, Git, relational data, and scripting languages (Python, JavaScript, Bash/Shell)
A proven, high-agency ownership mindset, with the ability to use tools and data to independently resolve issues, identify gaps, and build solutions
Excellent cross-functional collaboration skills and the ability to understand and explain technical concepts to both technical and non-technical audiences

Demo Engineer

Key skills