Merchant Support Specialist

Role Overview

• Manage the end-to-end onboarding process for new credit card applications from dentists, ensuring a smooth and efficient experience.
• Communicate effectively with the sales team, providing timely responses and guidance on onboarding questions and requirements.
• Answer support calls and emails from clients, addressing their inquiries and concerns related to the onboarding process.
• Collaborate with cross-functional teams, such as sales, customer support, and technical teams, to ensure a seamless onboarding experience for dentists.
• Continuously improve onboarding systems and processes, identifying areas for optimization and implementing solutions to enhance efficiency and customer satisfaction.
• Conduct training sessions and provide guidance to dental office staff on how to effectively use credit card solutions and navigate the onboarding process.
• Stay up to date with industry trends and regulations related to credit card solutions for dentists, ensuring compliance and providing accurate information to clients.
• Maintain accurate and detailed records of all onboarding activities, ensuring data integrity and accessibility for future reference and reporting.
• Collaborate with the product team to provide feedback and insights from the onboarding process, contributing to the enhancement of our credit card solutions.
• Assist with special projects and initiatives related to onboarding, such as developing educational materials, creating onboarding documentation, and participating in process improvement initiatives.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Live DentalXChange’s company values: Actively Care, Try Hard, Be Humble, and Feedback in a Gift.
• Other duties as assigned.

Requirements

• GED or High School Diploma
• College Degree (preferred)
• Ability to apply broad product knowledge and sales skills.
• Capable of copywriting materials.
• Ability to coordinate the work of others.
• Strong verbal and written communication and interpersonal skills.
• Proficient in all MS Office applications and use of the internet.
• Ability to successfully multitask with accuracy in a fast-paced environment.
• Working knowledge of technical and procedural aspects and functions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Benefits

• Medical, dental, and vision benefits – eligible first of the month after start date
• Unlimited PTO
• Paid time off for sick, jury duty, bereavement
• 10 company paid holidays
• 401k with company match
• Health Advocate
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!