Key skills
SDLCAISalesforceAgileLeadershipCommunicationProblem Solving
About this role
Role Overview
- Designs, develops and troubleshoots low code platform and AI solutions.
- Develop, test, deploy, maintain and improve software to meet requirements
- Design, develop, and test solutions
- Complete well-defined, basic program changes
- Contribute to estimates required for user stories based on business requirements, specifications and designs
- Comply with and contribute to SDLC standards and CD/CI procedures to ensure consistency
- Monitor progress against task estimates to provide status
- Provide technical support and troubleshooting for applications across environments
- Maintain existing code base, monitoring for failures in non-prod environments
Requirements
- Bachelor's Degree in Computer-related discipline or equivalent work experience of 1-2 years
- Exposure to low code AI and workflow platforms such as Salesforce Agentforce, Sierra, and Cresta
- Preferred
- Exposure to large customer service and call center environments – Preferred
- Willingness to quickly learn and ramp up on new platform solutions
- Preferred
- Using one or more programming language(s).
- Troubleshooting (Problem Solving)
- Preferred
- Quality Assurance
- Preferred
- Information Technology
- Preferred
- Innovation
- Preferred
- Planning – Preferred
- Communication skills and working with business and technical teams
- Preferred
- Software Engineering
- Preferred
- User Acceptance Testing (UAT)
- Preferred
- Systems Development Life Cycle – Preferred
- Data and software governance
- Preferred
- Business Requirements – Preferred
- Business Process Improvement
- Preferred
- User Story
- Preferred
- Technical Support
- Preferred
- Computer Science
- Preferred
- Agile Methodology
- Preferred
- Application Programming Interface (API)
- Preferred
Tech Stack
- SDLC
Benefits
- Medical Insurance (with a free option!)
- Dental Insurance
- Vision Insurance
- Company Paid Life and AD&D Insurance
- Optional Additional Life Insurance
- Company Paid Short-Term Disability Insurance
- Company Paid Long-Term Disability Insurance
- Medical and Dependent Care Flexible Savings Accounts (FSA)
- Health Savings Accounts with Company Contributions
- Optional Hospital Indemnity, Accident and Critical Illness Insurance as well as Legal Assistance**
Our Perks:
- Flexible Time Off
- Eight Paid Holidays
- Pre-tax and Roth 401(k) Options with Company Match
- Investment in Professional Development including a license to Udemy training courses and leadership training
- Employee Assistance Program
- Adoption Assistance
- Pet Insurance Discounts
- Tickets to local sporting events
- Team building events
- Holiday and celebration parties