lead and be accountable for property, and other claims operations member service employees
develop engaged employees through regular coaching and feedback
complete process improvements and lead organizational process changes
drive execution of operational risk management, regulatory compliance training, policies and procedures
inspect and review quality of claim files and provide feedback to employees
proactively identify opportunities to improve operational effectiveness, member experiences and processes
handle escalations and make appropriate decisions based on the policy
support projects by serving as a subject matter expert
hire, develop, and coach claims employees for results delivery

Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required
2 years of direct team lead, supervisory or management experience
Experience using and interpreting data to make decisions
Demonstrated leadership, initiative, customer service and/or claims handling skills
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role

Manager, Claims Operations – Property Specialty, Condo & Liability

Key skills