Director of Admissions – Patient Access

Role Overview

• Responsible for the professionalism, productivity, performance, and consistency of the Admissions team.
• Drive admissions volume, conversion rates, and census targets through active management of the admissions pipeline.
• Own and optimize the full admissions funnel from initial inquiry through admission, identifying and addressing bottlenecks.
• Staffing (hiring, training, scheduling, onboarding).
• Evaluation (performance management, performance evaluation).
• Training (skills and competencies, professional development, career planning), including coaching on call handling, urgency, and conversion.
• Develop and implement administrative policies and procedures to attain admission goals and objectives.
• Oversee department productivity to meet established standards and performance benchmarks.
• Supervision of administrative tasks.
• Schedule and facilitate department meetings.
• Ensure appropriate and timely coverage of all inquiries (phone and online), assisting with responses as needed.
• Conduct and oversee pre-admission communications with clients, family members, and referents with a focus on responsiveness and conversion.
• Ensure client, family, and referent satisfaction with the Admissions process.
• Maintain internal communication with Medical/Clinical teams to ensure prospective clients meet appropriate admissions criteria while maintaining efficiency in decision-making.
• Supervise and assist with pre-admission assessments, admissions screenings, verification of benefits, and identification of financial guarantor.
• Coordinate with Marketing/Outreach to align referral flow, improve lead quality, and expedite admissions.
• Oversee transportation logistics for every client entering the program, assisting with transport when necessary.
• Oversee and maintain accurate admissions and referral data entry within the CRM system.
• Develop, track, and report on key performance metrics including inquiries, conversion rates, time to admission, and admissions volume.
• Compile statistics and data relevant to Admissions department and provide regular reporting to leadership.
• Continuously evaluate processes and systems to improve efficiency, scalability, and performance of the admissions function.
• Other duties as assigned.

Requirements

• Bachelor’s degree preferred, high school diploma or equivalent required.
• Minimum of 3 years of experience in admissions, intake coordination, or patient access within the addiction treatment or healthcare industry.
• Three plus years supervisory experience.
• Experience managing high-volume admissions environments preferred.
• Demonstrated experience with CRM systems, including pipeline management, reporting, and workflow optimization.
• Effective people management skills.
• Strong customer service and relationship building skills.
• Ability to listen well and offer solutions.
• Results driven with a proven track-record of meeting and exceeding defined goals, including admissions and conversion targets.
• Strong understanding of admissions as a performance-driven function, including urgency, responsiveness, and follow-through.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to think strategically, weighing options and making informed recommendations.
• Ability to manage competing priorities efficiently and effectively.
• Strong analytical and data-driven decision-making skills, with the ability to track and interpret key performance metrics.
• Knowledge of industry and trauma-integrated care.
• Proficient with Microsoft Office Suite or related software.
• Proficient with CRM systems and data reporting tools.
• Familiarity with ASAM criteria, HIPAA and 42 CFR Part 2 compliance.
• On-call availability evenings and weekends via telephone.
• Valid, non-restricted Colorado driver's license.
• Current CPR certification or ability to gain certification within the first 30 days of employment.

Benefits

• Medical, dental and vision insurance*
• Supplemental accident and hospital indemnity coverage*
• Voluntary Term Life insurance*
• Employee Assistance Program
• Monthly wellness reimbursement*
• Employee recognition and rewards programs
• Employee referral incentive program
• Employer-sponsored 401(k) plan
• Unlimited paid time off (exempt employees) + sick days
• Paid time off policy (non-exempt employees) + sick days
• Paid holidays (exempt) or ability to earn 1.5x base hourly rate (non-exempt) *Full-time employees