Key skills
CommunicationProblem Solving
About this role
Role Overview
- Deliver exceptional customer service
- Collaborate with peers, supervisors, and management
- Adapt to a changing work environment
- Engage in required initial training
Requirements
- Proven customer service experience in the BPO industry
- Excellent oral and written communication skills
- The ability to provide customer support over various platforms (email, chat, phone, etc.)
- Ability to work in a fast-paced environment
- Flexible and willing to be assigned in a voice, non-voice or blended programs
- Knowledgeable about Microsoft Office applications with Average MS Excel Skills
- Ability to convey information effectively
- Must be willing to take part in required initial training
- Excellent problem solving skills
- Flexibility to work multiple shifts during the weekends or on holiday
- Excellent organizational skills and attention to detail
- Can work with minimal supervision
- Some analytical skills
- Some technical abilities
Benefits
- all the convenience of working from home
- benefits of working for an established organization
- exceptional team
- tremendous opportunities for growth