Collaborate closely with the Customer Service Team to log, manage, and respond to customer support needs.
Process incoming requests from customers for supplies, support, and service.
Respond to client inquiries through customized email communications and develop strategies to address each client's unique needs and requests.
Maintain detailed records of incoming service requests by logging contact names, phone numbers, email addresses, and specific notes regarding their needs.
Work with BDS field technical staff on-site for service repair, scheduling on-site visits, and remote technical support for clients and technicians.
Schedule and monitor service dispatch calls with third-party technicians across the USA.
Support quality improvement initiatives.
Achieve the goals, initiatives, and expectations established by management.

Experience working within a customer support department supporting clients' technical needs such as office equipment repair, IT, manufacturing equipment, service-based business, or related industry preferred but not required.
High school diploma or equivalent required, associate or bachelor's degree preferred
Excellent communication skills
A strong attention to detail and highly efficient organizational skills.
Ability to collaborate effectively with clients, team members, and management.
Excellent listening skills
Efficient phone skills
Strong systems skills including Excel, Microsoft Office
Strong email and writing skills
Proven experience working within a busy incoming call center supporting business client needs.
3+ years of experience as a customer service representative within a call center or equivalent environment is preferred.

Customer Service Specialist

Key skills