Key skills
CommunicationProblem Solving
About this role
Role Overview
- Deliver exceptional customer service
- Provide customer support over various platforms (email, chat, phone, etc.)
- Work in a fast-paced environment
- Collaborate with teams and adapt to changing work environments
Requirements
- Proven customer service experience in the BPO industry
- Excellent oral and written communication skills
- Ability to provide customer support over various platforms (email, chat, phone, etc.)
- Ability to work in a fast-paced environment
- Flexible and willing to be assigned in a voice, non-voice or blended programs
- Knowledgeable about Microsoft Office applications with Average MS Excel Skills
- Must be willing to take part in required initial training
- Excellent problem solving skills
- Flexibility to work multiple shifts during weekends or holidays.
- Excellent organizational skills and attention to detail.
- Can work with minimal supervision
- Some analytical skills
- Some technical abilities
Benefits
- Convenience of working from home
- Positive, encouraging, and performance-driven culture
- Exceptional work environment and tremendous opportunities for growth