Ensemble Health PartnersRemote
Customer Service Associate
United States
Full Time
2 hours ago
No Visa Sponsorship
Key skills
AI
About this role
Role Overview
- Handles incoming calls from patients for Customer Service
- Performs all customer service duties with a focus on resolution
- Posting guarantor payments
- Setting up payment plans within policies
- Researching and resolving issues with accounts
- Communicating patient balances and meeting collection goals
Requirements
- Customer Service and Call Center experience preferred
- 1-2 years’ experience in healthcare industry preferred
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 9 months of hire
- Must be inquisitive and demonstrate openness to innovation including AI
Benefits
- Healthcare
- Time off
- Retirement plans
- Professional development programs
- Quarterly and annual incentive programs