Director of Operations – Frequent Travel

Role Overview

• Directly oversee Regional Managers, District managers, and all operational support roles.
• Collaborate with multi-unit management teams to develop performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
• Set strategic goals for operational efficiency and increased productivity
• Analyze current operational processes and performance, recommending solutions for improvement where necessary
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
• Supervise and support the day-to-day operations of multiple unit management teams.
• Conduct regular market tours to assess performance and address operational issues.
• Develop and implement strategies to achieve revenue and profit targets for all markets collectively.
• Conduct performance evaluations and implement improvement plans as needed.
• Foster effective communication channels between Parks and the Support Center.
• Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
• Manages and conducts park assessments for all markets assigned.
• Conduct interviews, hire and maintain all leadership positions.
• Implement strategies to enhance customer satisfaction and loyalty.
• Ensure that all rides and facilities are properly maintained and meet safety standards.
• Implement safety protocols and conduct regular safety audits.
• Coordinate with maintenance teams to address any issues promptly.
• Manage all purchases of supplies, merch, food, and beverages for all markets.
• Conduct audits and participate in investigations alongside other departments.
• Address customer complaints and concerns promptly and professionally.

Requirements

• Reside in the west coast is a must
• Ten or more years in a senior leadership role in a field related to our industry
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Strong working knowledge of industry regulations and legal guidelines

Benefits

• Medical/Dental/Vision
• PTO
• Life Insurance, Voluntary Accident and Hospital policies
• Recreational Discounts
• Pet Insurance
• 401k
• Employee Discount