Directly oversee Regional Managers, District managers, and all operational support roles.
Collaborate with multi-unit management teams to develop performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic goals for operational efficiency and increased productivity
Analyze current operational processes and performance, recommending solutions for improvement where necessary
Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
Devise strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
Adhere to the company’s policies and standards, and ensure that laws and regulations are being followed
Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment
Supervise and support the day-to-day operations of multiple unit management teams.
Conduct regular market tours to assess performance and address operational issues.
Develop and implement strategies to achieve revenue and profit targets for all markets collectively.
Conduct performance evaluations and implement improvement plans as needed.
Foster effective communication channels between Parks and the Support Center.
Monitor day-to-day operations to ensure compliance with safety regulations, company policies, and quality standards.
Manages and conducts park assessments for all markets assigned.
Conduct interviews, hire and maintain all leadership positions.
Implement strategies to enhance customer satisfaction and loyalty.
Ensure that all rides and facilities are properly maintained and meet safety standards.
Implement safety protocols and conduct regular safety audits.
Coordinate with maintenance teams to address any issues promptly.
Manage all purchases of supplies, merch, food, and beverages for all markets.
Conduct audits and participate in investigations alongside other departments.
Address customer complaints and concerns promptly and professionally.
Requirements
Reside in the west coast is a must
Ten or more years in a senior leadership role in a field related to our industry
Masterful organizational, communication, and leadership skills, backed by previous professional success
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage operational processes for maximum efficiency and productivity
Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
Strong working knowledge of industry regulations and legal guidelines
Benefits
Medical/Dental/Vision
PTO
Life Insurance, Voluntary Accident and Hospital policies