Customer Success Manager – Mid Market, Enterprise

Role Overview

• Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper's platform.
• Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper's AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across their organizations.
• Deliver Strategic Consultative Solutions: Provide expert guidance tailored to each customer's unique business challenges, helping them optimize audit and finance workflows and achieve their strategic objectives using DataSnipper.
• Champion Product Adoption and Value Realization: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers fully adopt DataSnipper features and realize maximum business value.
• Build Deep Customer Relationships: Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a commitment to your customers' success and business outcomes.
• Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on audit-specific use cases, workflow challenges, and technical requirements to drive product innovation.
• Advocate for Customer Success: Deeply understand your customers' audit methodologies, compliance requirements, and business goals, providing feedback to internal teams to ensure DataSnipper addresses real-world challenges.
• Support Strategic Growth: Identify and drive expansion opportunities within your portfolio, working with Sales to demonstrate ROI, facilitate pilot programs, and expand DataSnipper adoption across additional teams and service lines.
• Ensure Seamless Technical Implementation & Platform Expertise: Partner with customers on onboarding, including setup, AI configuration, and workflow customization, while staying current on DataSnipper’s platform, AI capabilities, and automation best practices.
• Lead Strategic Engagements: Plan and facilitate in-person and virtual sessions with audit and finance teams to drive adoption, share transformation best practices, and address challenges that could impact retention.
• Develop Comprehensive Success Plans: Create strategic roadmaps for each customer, outlining transformation goals, adoption milestones, expansion opportunities, user engagement tactics, and success metrics.
• Monitor Health and Business Impact: Track and forecast key metrics including user engagement, feature utilization, business value delivered, expansion opportunities, retention risks, and technical health indicators.

Requirements

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion). Audit or finance industry exposure is preferred (either through prior roles or by working closely with audit/accounting teams).
• Trusted Advisor Mindset: A passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value.
• Business Transformation Focus: Proven ability to help customers reimagine their processes and workflows, demonstrating how technology can drive measurable business outcomes and competitive advantage.
• Accountability and Ownership: A strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked
• be the CEO of your portfolio and your customers' success).
• Collaborative Spirit: A belief in the power of collaboration, thriving in cross-functional teamwork and building meaningful partnerships with customers and internal stakeholders.
• Adaptability and Growth Mindset: Ready to embrace feedback and challenges, learn quickly, and thrive in a dynamic, fast-paced environment where customer needs and business priorities evolve.
• Excellence in Communication: Professional fluency in English plus at least one European language (German, French, Dutch, or Spanish preferred). Strong verbal and written communication skills with the ability to engage stakeholders at all levels.

Benefits

• Equity (Stock Appreciation Rights) to share the company's success and growth
• Pension plan with a 6% contribution on top of your base salary
• 28 vacation days per year (full-time) to support your work-life balance
• Hybrid work model with at least 3 days onsite in our Amsterdam office
• Daily, freshly prepared lunches by our in-house chef to keep you energized
• NS business card for easy commuting to the office
• Access to continuous learning and development initiatives to grow your skills
• Engage with a vibrant international team spread across five global offices
• Company-wide events like DataSnipper GO where global teams come together
• Access to OpenUp, a mental health and wellness platform supporting your wellbeing
• Friday drinks and various social activities are designed for team bonding and fun