Linx SecurityRemote
Manager, Customer Success Engineering
United States of America
Full Time
2 hours ago
H1B Sponsor Likely
Key skills
IAMOAuthOktaSAMLSaaSLeadershipRisk ManagementCustomer SuccessSales
About this role
Linx Security is seeking a Manager of Customer Success Engineering to lead and scale their technical Customer Success function. This role involves managing a team, setting operating models, and ensuring successful technical onboarding and adoption for strategic accounts.
Responsibilities:
- Manage, coach, and develop a team of Customer Success Engineers
- Drive successful implementations in complex enterprise environments
- Establish repeatable onboarding playbooks, success criteria, deployment checklists, and 'time-to-value' targets
- Build and run a customer health and risk program and own renewal readiness
- Partner with Account teams to identify and execute expansion opportunities based on increased product depth and new use cases
- Lead high-severity escalations end-to-end and ensure fast, high-quality resolution while maintaining customer trust and executive alignment
- Influence roadmap with a strong point of view on enterprise readiness and representation of the voice of customers
- Create a structured voice-of-customer pipeline and influence roadmap with a strong point of view on enterprise readiness
Requirements:
- 8+ years in customer-facing technical roles (CSE/TAM/SA/SE/PS/Support Engineering) in B2B SaaS, ideally in cybersecurity and/or identity
- 2+ years of people leadership experience managing technical roles (hiring, coaching, development)
- Strong technical depth across enterprise SaaS implementation patterns: APIs, troubleshooting, logs/telemetry, basic scripting/automation
- Domain familiarity in identity security and governance and enterprise deployments
- Proven ability to build repeatable processes and scale a post-sales technical function (playbooks, metrics, enablement, hiring)
- Comfort operating at multiple altitudes: deep technical dives with practitioners and outcomes/ROI conversations with executives
- Demonstrated ownership mindset for renewals and retention: health signals, risk management, and value realization
- Ability to thrive in a fast-paced, evolving early-stage environment
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS)