Provide technical assistance and support to end-users via email, phone, VTC, or in person.
Troubleshoot and resolve complex hardware and software problems.
Provide in-person VTC support as needed.
Document issues and solutions in the helpdesk ticketing system.
Work with other members of the IT team to develop and implement solutions.
Configure and maintain network devices, servers, and other IT infrastructure.
Ensure the security and integrity of the organization’s data.
Provide administrative functions on DIU cloud services.
Reformat, reinstall, and reimage system
WIN, macOS, iOS, Android, and Linux.
Participate in the planning, implementation, and maintenance of IT projects.
Provide training and support to end-users on advanced IT systems and applications.
Follow established hardware and software procurement procedures, inventory management, and asset tracking.
Participate in team meetings and contribute to developing IT policies and procedures.
Able to work with the team and follow assigned tasks.
Onboarding and out-processing users.
Other duties as assigned.

0 years relevant experience with Bachelors in related field; or High School Diploma or equivalent and 4 years relevant experience
2-4 years of experience in technical support or a similar role
Familiarity with WIN, macOS, Linux, iOS, and android
Experience with helpdesk ticketing systems
Experience in NIPR, SIPR, and JWICS
Experience on Google Workspace, AWS, GCP, SIEM, ACAS, XDR, and Linux
Experience with Automation scripts/shell
Bash, Powershell, zsh, and python
Experience with Network configuration and maintenance
Cisco, Palo Alto Networks, Meraki, and Aruba
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work independently and in a team environment
Good work ethic and is a go-getter.
Must be US Citizen.

Information Technology Systems Administrator, Systems Application Analyst 1

Key skills