Lead value stream mapping efforts to visualize current-state processes, identify bottlenecks, inefficiencies, and non-value-added steps
Define and design future-state processes and roadmaps that improve cycle times, quality, and customer value
Facilitate workshops and interviews with IT stakeholders to gather requirements, validate insights, and socialize improvement opportunities
Develop and socialize clear, role-tailored communications that explain improvement work, benefits, and changes to different IT audiences
Translate process insights into actionable recommendations, metrics, and governance mechanisms
Collaborate with process owners, product managers, developers, operations, security, and other IDT&S teams to implement changes and monitor outcomes
Measure impact using relevant KPIs (lead time, cycle time, throughput, defect rates, deployment frequency, etc.) and report progress to leadership
Mentor and coach teams on Lean, Agile, Six Sigma, and VSM methodologies as needed

5+ years’ experience with processes analysis, processes development, and process improvement
3+ years’ experience with Value Stream Mapping
5+ years’ experience communicating with technical experts and explaining difficult technical concepts to non-technical business users
3+ years’ experience in business and/or organizational change management
Excellent written and verbal communication skills with the ability to create clear, concise communications tailored to different IDT&S roles
Proficiency with process documentation tools and data analysis and familiarity with ITIL/DevOps concepts a plus
Lean certification
Experience with enterprise IDT&S environments, DevOps practices, software delivery pipelines, and IDT&S operations
Familiarity with ITSM frameworks (ITIL) and security/compliance considerations within IT processes
Experience producing role-specific communications for audiences such as developers, operations/DevOps, security, PMs, and executives
Experience leading large-scale process improvement programs or transformation initiatives
Strong storytelling ability: turning data and process maps into compelling narratives for leadership and teams
Experience with change impact assessments, training material development, and adoption tracking

Senior Information Technology Process Analyst

Key skills