Analyst II, Business Applications

Role Overview

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
• Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
• Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
• Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
• Map requirements to functionality within Salesforce and its adjacent ecosystem.
• Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture.
• Develop, maintain, and deliver end-user training documentation as required.
• Coordinate with Platform Leads to complete impact assessments and cross-functional alignment.
• Assists the technical team in configuring the solutions on the application as needed.
• Create test cases and test scripts in support of test plans, including integrations and identity-related testing.
• Executes unit and end-to-end integration testing of planned user stories to be delivered.
• Coordinate user acceptance testing, reporting, and defect prioritization with business leads.
• Perform Change Management functions including documentation and administration of assigned release activity.
• Provide system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs.
• Performs knowledge transfer and training with team members and business stakeholders wherever appropriate.
• Maintain awareness of new Salesforce features and determine how they can enhance productivity.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud
• Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions
• Experience working within Agile methodologies (Scrum or Kanban)
• Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis
• Ability to execute in a fast paced, high demand environment while balancing multiple priorities
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Strong attention to detail
• Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships
• Commitment to excellent customer service and a strong focus on quality
• Ability to work independently
• Admirable time management and work prioritization skills
• Ability to work on problems of moderate scope where analysis of data or situations requires review of identifiable factors
• A demonstrated commitment to continuous learning and development to adapt to emerging technologies and business need.
• Hands-on experience using JIRA or other Agile project management tools
• Experience with or a desire to learn other adjacent technologies such as SAP, Okta, Snowflake and IPaaS tools

Tech Stack

• Cloud
• SDLC

Benefits

• Comprehensive healthcare
• Mental health and retirement savings plans
• Generous paid time off programs
• Employee discounts
• Professional development opportunities
• Work-life balance initiatives
• Employee recognition programs
• Volunteering/community involvement opportunities