Drive the high-level project lifecycle, ensuring workstreams are sequenced correctly and dependencies are identified before they become bottlenecks.
Facilitate the "handshake" between departments. You don't configure the system, but you ensure the System Configuration team has the inputs they need from the Customer to meet the Go-Live date.
Consolidate status updates and escalate critical risks to the Account Lead and stakeholders. You solve for timeline and communication gaps, while the project teams solve for technical hurdles.
Serve as the "calm center" for internal teams and external partners, translating complex deployment phases into clear, actionable plans.
Build and leverage playbooks, templates, and AI-enhanced delivery tools to standardize the onboarding "engine," reducing cycle times and enabling Imagen to scale without losing quality.

Bachelor’s degree with at least 5 years of experience leading complex, cross-functional projects; healthcare experience strongly preferred, particularly within radiology or clinical operations.
Proven ability to own the integration of diverse workstreams—driving projects to completion on time by managing dependencies, sequencing, and risks across specialized teams.
Highly organized and process-driven, with a track record of using structured tools (e.g., Jira) to monitor and report on project health.
Strong communicator with the ability to influence and align stakeholders across diverse functions and levels, including external customers and internal technical leads.
Equanimous and composed; able to maintain focus and effectiveness under pressure, ambiguity, or rapidly shifting project conditions.
Demonstrated experience in capturing lessons learned and building scalable "onboarding engines" (e.g., playbooks, templates, automation) to improve future delivery.
Confidence to represent Imagen independently in the field, with the self-awareness to operate as a supportive teammate and trusted partner to technical execution teams.
Willingness to travel ~15% of the time for customer deployments, working remotely the remainder of the time.

Customer Onboarding Manager

Key skills