Field Service Technician

Role Overview

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.
• Perform routine maintenance on gaming machines.
• Respond promptly to customer calls and emergency requests, prioritizing critical issues.
• Maintain inventory accuracy and follow the parts inventory process.
• Support customers with technical inquiries and documentation.
• Report on trends, needs, and service challenges.

Requirements

• High school diploma, GED, or equivalent work experience.
• At least 21 years of age.
• Clean and valid driver’s license and maintain an insurable driving record.
• Able to acquire a gaming license as required.
• Willing to do daily travel in the assigned territory.
• Self-starter, flexible, adaptable, highly organized, and proactive.
• Passion for technology and solving problems.
• Able to communicate effectively and constructively with customers and coworkers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employer matching