Leading and managing a team of nurse disability consultants and behavioral health consultants
Partnering closely with medical and vocational operations
Serving as a consultant to the claim operations team for complex clinical issues.
Using critical thinking to analyze, identify, and develop data, trends, reports, and resources that improve delivery of services
Continuously developing process enhancements
Maintaining knowledge on current and emerging developments/trends
Assessing the impact, and collaborating with management to incorporate new trends and developments
Managing and enhancing organizational initiatives by positively influencing and supporting change management initiatives
Establishing and implementing individual and team priorities, performance goals and objectives
Managing workloads appropriately among team members
Providing training and development opportunities, including stretch assignments, for team members
Managing and evaluating individual/team performance and taking appropriate action to meet and/or exceed performance standards
Identifying and recommending process improvements that create efficiencies or improve quality
Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects
Ensuring prompt and effective customer support and escalation to appropriate stakeholders.

Minimum of 5 years of Disability Management (STD/LTD), Workers Compensation, Utilization Review and/or nurse case management
Current Registered Nurse license
4 Year/Bachelor's degree
3
5 years of managerial, supervisory, and/or demonstrated leadership experience
Ability to read, analyze and interpret both internal and external documents such as general media/publications, professional journals, technical procedures, governmental regulations, policies, proposals, and standard operating procedures.
Confident, comfortable communicator with strong written and verbal communication skills.

Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
Leadership development and virtual training opportunities
PTO/parental leave
Competitive 401K and employee benefits
Free financial counseling, health coaching and employee assistance program
Tuition assistance program
Work arrangements that work for you
Effective productivity/technology tools and training

Manager, Clinical Operations

Key skills