Director, Enterprise Innovation – Transformation

Role Overview

• Leads enterprise-wide initiatives that redefine the healthcare experience for Emory Healthcare and Emory University populations
• Responsible for transforming healthcare programs through innovative benefit design, digital transformation, AI adoption, large-scale platform migrations, and the development of next-generation member and provider journey experiences
• Executes a portfolio of strategic initiatives that reshape how our Emory members experience healthcare
• Manages and executes 3-5 enterprise transformation initiatives simultaneously, from planning through sustainment
• Prepares and presents program status updates for leadership governance reviews, covering milestones, risks, and ROI
• Builds business cases and supports investment requests for transformation initiatives
• Tracks post-implementation results, ensuring initiatives deliver on their committed financial and experience targets
• Conducts current-state research interviews, data analysis, and process observation to identify friction and experience gaps
• Coordinates cross-functional teams to improve critical touchpoints
• Supports exploration of innovative benefit structures: value-based insurance design, supplemental benefits, and consumerism strategies
• Assists with design and launch of benefit pilot programs across areas such as mental health, fertility, and musculoskeletal care
• Supports platform migrations and enhancements: member portal, mobile app, provider portal, and data modernization
• Partners with IT on technology selection, vendor evaluation, implementation tracking, and user acceptance testing
• Helps define digital experience standards and metrics including adoption rates, usability scores, and completion rates
• Supports enterprise AI strategy by identifying and prioritizing high-value use cases: claims automation, care gap identification, personalized outreach.

Requirements

• Bachelor's degree in Healthcare Administration, Business, Engineering, or related field (required)
• 7 years of progressive experience in transformation, innovation, program management, or strategic initiatives in healthcare
• MBA, MHA, MPH, or Master's degree (preferred)
• PMP, Lean Six Sigma Green or Black Belt, or Change Management certification (preferred)

Tech Stack

• PMP

Benefits

• Monthly Health and Safety Information Not Applicable