Responsible for planning, executing and overseeing all aspects of the SailGP Adrenaline Lounge
Ensure that all VIP guests, sponsors and high profile attendees receive a premium, seamless and memorable experience from arrival to departure
Lead the design and delivery of the Adrenaline Lounge hospitality experience, including lounge design, guest flow and entertainment
Collaborate with internal teams to ensure the VIP experience aligns with premium standards
Develop and manage VIP hospitality timelines, run-of-show documents and staffing plans
Ensure that event content is updated and distributed to all guests via the guest management system, event app and associated collateral
Effectively manage the budget for the Adrenaline Lounge with support from the Director of Experience
Serve as the primary point of contact for VIP guests and partners during the event
Ensure all staff deliver top-tier, personalised service and maintain professionalism at all times
Anticipate and resolve guest issues promptly and discreetly
Train and manage the VIP hospitality team, including hosts and brand ambassadors
Conduct pre-event briefings to align the team on experience expectations alongside safety requirements etc
Work closely with the partnerships team to ensure fulfillment of VIP deliverables required as well as any specific partner requests
Collect guest feedback and compile post-event reports evaluating VIP satisfaction, operational success and areas for improvement

Substantial experience in hospitality, event management or guest experience roles, preferably within luxury, entertainment or sports environments
Proven track record of managing VIP or high-profile client experiences
Exceptional communication, leadership and problem-solving skills
Ability to perform under pressure and manage multiple priorities simultaneously
Strong understanding of hospitality standards, event logistics and service excellence principles
Availability to work extended hours, weekends and holidays as required by the SailGP event calendar

Hybrid working model with a minimum of 3 days per week in the London Office
Proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity, equity, and inclusion

VIP Experience Manager

Key skills