Support the Experience Team in successfully implementing and executing all short, medium and long-term strategic visions for guest journeys and spaces at SailGP events in the Americas region.
In collaboration with the Head of Experience and Experience Operations Lead, deliver operational plans in line with strategic concepts for all VIP guest groups including all guest touch points and the Adrenaline Lounge.
Work with the Premium Experience Lead to deliver operational plans in line with strategic concepts for our premium guest groups including the Waterfront Premium product.
Work closely with the Infrastructure Manager on design of all premium spaces to ensure all operational needs are considered and met.
Be responsible for ensuring all operational planning is shared and communicated with the wider SailGP Operations team.
Serve as on-site operational support for premium spaces during event build and live days at Americas events.

Experience in live event operations, preferably in VIP or premium guest services
Strong project and time management skills with the ability to deliver complex plans
Excellent communication and stakeholder coordination across multiple teams
Proven ability to lead onsite operations during event build and live execution
Understanding of event infrastructure and space planning
Ability to problem solve and make decisions under pressure
High attention to detail and commitment to delivering exceptional guest experiences
Comfortable working in fast paced, high pressure environments
Familiarity with guest journey mapping and hospitality best practices is a plus

Experience Operations Manager

Key skills