Key skills
Project ManagementCommunicationPresentation SkillsRemote WorkCustomer SuccessAccount Management
About this role
Role Overview
- Act as the central interface between internal departments and clients
- Maintain long-term client relationships through regular communication
- Identify the individual needs of clients and their employees
- Proactively work to ensure customer satisfaction and retention
- Keep clients continuously informed about new benefits and developments
- Further develop the existing benefits portfolio
- Implement innovative bonus models
- Design tailored programs
- Advise clients strategically and analyze existing systems to increase employee satisfaction
Requirements
- Completed commercial/business qualification or an equivalent degree
- Several years of professional experience, ideally in key account management, project management, or customer success management
- Strong customer and service orientation
- Empathy, confident presence, and assertiveness
- Ability to build and maintain long-term client relationships
- Clear, persuasive communication with strong presentation skills
- Independent, solution-oriented, and structured working style
- High degree of organizational talent and solid commercial/business knowledge
- Business-fluent German and English
- Solid project management skills and an affinity for technical topics
Benefits
- Flexible working hours
- Modern office in Fuerteventura or remote work from the Canary Islands
- Workation with extras: up to 4 weeks of EU workation per year — including flight and accommodation when choosing Munich as the location
- 30 vacation days
- Permanent contract and private supplementary health insurance
- Above-average salary compared to national standards
- Assistance with obtaining an NIE number and administrative formalities, plus a welcoming local team