Principal Product Manager, Member-Facing Products

Role Overview

• Own Thyme Care Connect end-to-end: lead the evolution of our member web app from its current state into a cohesive, trusted digital experience that members return to throughout their care journey
• Shape how AI transforms the member experience: lead the strategy for AI-powered engagement — from personalized guidance to intelligent outreach — determining where AI augments vs. replaces human interaction while ensuring clinical safety, and trust, and great user experiences
• Drive cross-functional alignment: partner with Engineering, Design, Marketing, Care Delivery Operations, Clinical, Data Science, and Growth to deliver a cohesive member experience
• Champion the member perspective: ground product decisions in deep understanding of our members — their fears, needs, and moments that matter — through ongoing user research and close partnership with care delivery teams
• Build foundational product systems: establish the infrastructure, patterns, and frameworks that allow the member experience to scale — including personalization, content delivery, and engagement measurement
• Establish an experimentation strategy for member growth and engagement: build the systems, practices, and team capabilities to run rigorous A/B and adaptive experiments
• Demo and represent the product externally: present the member experience to payers and partners, translating product capabilities into value that resonates with their goals
• Build toward team leadership: this is an individual contributor role today, with the opportunity to build and lead a product team over time as the domain grows

Requirements

• 7+ years of product management experience, with significant time building and scaling consumer-facing or member-facing digital products
• Deep experience in ambiguous, 0→1 environments — you've defined product strategy where none existed and built conviction through discovery, not just execution against a known roadmap
• Track record of driving alignment across cross-functional stakeholders (engineering, design, clinical, operations, marketing) on complex product initiatives
• Experience defining and measuring engagement strategies — you understand how to move behavioral metrics, not just ship features
• Strong design sensibility and understanding of behavior change — you think deeply about why people do (or don't do) things, and you design products accordingly
• Genuine excitement about AI's potential to transform consumer experiences — you're constantly tinkering with new AI tools and thinking about how they could reshape what's possible for the people you serve
• Exceptional written and verbal communication, with the ability to frame product vision for audiences ranging from engineers to executives to payer partners
• Healthcare experience required, preferably in care delivery, digital health, or value-based care models where engagement directly impacts clinical or financial outcomes.

Benefits

• We recognize a history of inequality in healthcare.
• We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build.
• We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve.
• We are an equal-opportunity employer.
• This position is also bonus-eligible.