Own Thyme Care Connect end-to-end: lead the evolution of our member web app from its current state into a cohesive, trusted digital experience that members return to throughout their care journey
Shape how AI transforms the member experience: lead the strategy for AI-powered engagement — from personalized guidance to intelligent outreach — determining where AI augments vs. replaces human interaction while ensuring clinical safety, and trust, and great user experiences
Drive cross-functional alignment: partner with Engineering, Design, Marketing, Care Delivery Operations, Clinical, Data Science, and Growth to deliver a cohesive member experience
Champion the member perspective: ground product decisions in deep understanding of our members — their fears, needs, and moments that matter — through ongoing user research and close partnership with care delivery teams
Build foundational product systems: establish the infrastructure, patterns, and frameworks that allow the member experience to scale — including personalization, content delivery, and engagement measurement
Establish an experimentation strategy for member growth and engagement: build the systems, practices, and team capabilities to run rigorous A/B and adaptive experiments
Demo and represent the product externally: present the member experience to payers and partners, translating product capabilities into value that resonates with their goals
Build toward team leadership: this is an individual contributor role today, with the opportunity to build and lead a product team over time as the domain grows
Requirements
7+ years of product management experience, with significant time building and scaling consumer-facing or member-facing digital products
Deep experience in ambiguous, 0→1 environments — you've defined product strategy where none existed and built conviction through discovery, not just execution against a known roadmap
Track record of driving alignment across cross-functional stakeholders (engineering, design, clinical, operations, marketing) on complex product initiatives
Experience defining and measuring engagement strategies — you understand how to move behavioral metrics, not just ship features
Strong design sensibility and understanding of behavior change — you think deeply about why people do (or don't do) things, and you design products accordingly
Genuine excitement about AI's potential to transform consumer experiences — you're constantly tinkering with new AI tools and thinking about how they could reshape what's possible for the people you serve
Exceptional written and verbal communication, with the ability to frame product vision for audiences ranging from engineers to executives to payer partners
Healthcare experience required, preferably in care delivery, digital health, or value-based care models where engagement directly impacts clinical or financial outcomes.
Benefits
We recognize a history of inequality in healthcare.
We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build.
We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve.