Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events
Build and manage your own pipeline of VIP prospects across key markets
Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users)
Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network
Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue
Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality
Build long-term trust-based relationships with top players and act as their primary point of contact
Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns
Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment
Reactivate dormant VIPs through personalized outreach and incentives
Continuously refine acquisition and retention strategies based on data and player feedback
Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences
Act as the voice of VIP players internally, influencing product, support, and risk decisions
Execute and host VIP events, tournaments, and experiences (digital and in-person)

3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino
Proven ability to acquire and grow high-value players (not just manage them)
Strong network or experience sourcing VIP players via outbound, affiliates, or events
Deep understanding of VIP player psychology, incentives, and lifecycle management
Commercial mindset with a track record of driving revenue (NGR / LTV)
Strong relationship-building skills with high-value, demanding clients
Comfortable operating in fast-paced, ambiguous environments with high ownership

VIP Manager – iGaming

Key skills