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Live Operations Agent at ERLPhase Power Technologies Ltd. | JobVerse
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Live Operations Agent
ERLPhase Power Technologies Ltd.
Remote
Website
LinkedIn
Live Operations Agent
Bulgaria
Full Time
4 hours ago
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Answering inbound chats from couriers quickly and efficiently.
Delivering clear, high-quality instructions to couriers over the phone while they are on the road.
Monitoring the progress of live routes and taking action when necessary.
Intervening and organising rescue routes for unsuccessful deliveries.
Contacting couriers to fill shifts, ensuring deliveries are completed within the desired timescale at minimal cost to the business.
Communicating relevant information to the customer service and management teams.
Meeting individual daily key performance indicators (KPIs) and targets.
Updating documentation to provide the business with visibility on key metrics and information.
Requirements
1–3 years of experience in LiveOps or frontline Customer Service.
You have an excellent telephone manner and strong communication skills.
You’re IT-literate and confident in navigating between applications quickly.
You can work well under pressure to meet demand.
You have the ability to prioritise your workload effectively.
You're an active team player with a passion for delivering outstanding support service.
Previous live chat experience is desirable
Previous LiveOps support experience in a fast-paced environment is desirable
Benefits
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
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