Claims & Recovery Product Owner

Role Overview

• Lead or participate in product management initiatives and deliverables for product lines or services
• Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
• Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
• Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
• Ensure programs adhere to compliance, privacy regulations and policies
• Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
• Lead projects, teams or serve as a mentor
• Perform the Team Product Owner responsibilities as defined in the Wells Fargo Agile Playbook
• Provide guidance to the Delivery Team through all phases of the product management life cycle from ideation to value realization.
• Maintain, prioritize and refine the product backlog
• Closely monitor sprint productivity against capacity and dynamically allocate work during the sprint
• Build and maintain strong business and technology relationships
• Act as a claims subject matter expert
• Act as a Pega subject matter expert
• Collaborate on projects and initiatives to identify impacts, manage and complete project tasks and milestones, providing frequent status updates
• Clearly define and document process flows, user stories, acceptance criteria and other requirements documentation as applicable for complex functionality

Requirements

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ year of Pega Smart Dispute experience
• 2 years of Credit Card, Online, ATM or ACH claims handling experience
• Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives.
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Experience delivering software products using agile/scrum principles.
• Experience with JIRA
• Advanced problem solving and technical troubleshooting capabilities
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
• Strong analytical skills with high attention to detail and accuracy.

Benefits

• Equal opportunity employer
• Accommodation for applicants with disabilities