RCM Training Coordinator I

Role Overview

• Organizing and conducting training programs for the RCM department.
• Conduct and organize training for administrative functions and system applications such as GE Centricity Business, Outlook, Microsoft Teams, Skype for Business, etc.
• Assists with specific process improvement initiatives within the RCM department.
• Works closely with the Quality Assurance (QA), RCM Operations, and Process Improvement (PI) teams.

Requirements

• Bachelor’s degree in a related field or equivalent experience preferred.
• Healthcare industry experience preferred.
• Ideal candidate will have experience with professional physician practices in an independent or hospital setting.
• AthenaIDX (formerly known as Centricity Business) experience preferred.
• Knowledge of RCM for physician practices preferred.
• Experience in conducting training sessions, and creation of training materials and instructional design or e-learning modules and curriculum using platforms such as Captivate, Articulate, or Camtasia.
• Basic knowledge of Windows, Power Point, Teams and Excel or similar programs required.
• Intermediate knowledge of Microsoft Word required.
• Ability to appropriately and effectively communicate and maintain the integrity of sensitive, detailed information pertaining to employee’s training is required.
• Ability to assess needs related to department practices, procedures, computer systems and produce training programs and materials to target these needs.
• Leadership skills to effectively direct trainees and other department professionals while in a training class environment and ability to properly evaluate comprehension and application of subject material.
• This position requires initiative, motivation, creativity, and ability to understand many areas of expertise.
• Excellent written and oral communication skills are necessary to produce and deliver quality training programs.
• Excellent technical writing skills for development, implementation, and maintenance of documentation.

Benefits

• Eligible for an annual bonus