Key skills
LeadershipProject ManagementCommunicationAccount Management
About this role
Role Overview
- Responsible for overseeing the day to day activities of the end to end Retail Credit Loan Origination process within assigned Unit
- Functions include oversight of daily activities, including pipeline management, workflow, turnaround, productivity, process management, account management, and quality monitoring
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions
- Oversees single to multi-faceted Retail Credit and Loan Origination functions/disciplines
- Responsible for overseeing the day to day management of all assigned staff
- Provides daily leadership to staff with regards to all process, policy, account management, processing underwriting, and closing functions
- Ensures established policy and procedure is followed by all operations team members
- Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics
Requirements
- Bachelor's degree or relevant work experience
- 5+ Years Residential Mortgage loan experience of conventional, FHA, and VA loans and Consumer Loan experience
- Must have management experience 5+ years with overall responsibility for processing, underwriting, and closing of residential mortgage loans
- Extensive working knowledge of residential loan documentation
- Must also be familiar with mortgage documentation for jumbo loans, FHA VA and niche products such as Alt-A loans
- CMB certification FHA DE and / or VA LAPP designations
- Excellent oral and written communication skills
- Excellent PC skills and familiarity with standard office equipment
- Ability to work in a fast-paced dynamic environment
- Detail-oriented, self-motivated, possessing excellent organizational, analytical and decision-making skills
- Knowledge of regulatory, Investor and departmental policies for compliance and residential lending laws
- Knowledge of CRA products and Industry
- Project management skills are required
- Fast paced environment; ability to multi-task effectively
- Ability to effectively communicate with all levels of management
- Ability to think out of the box in structuring and processing loan requests
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition