Being one of the main points of contact for stakeholders working with the Technology team
Supporting the Technology team, along with the Technical Team Lead, to ensure their understanding and work achieves the end goal, and the project maintains momentum
Providing expertise to shape and communicate strategies and drive forward the team’s roadmap
Creating and managing projects and workflows in Jira using a Kanban approach, according to department workflow practices
Maintaining a team project plan, ensuring projects are prepared according to the latest business priorities and timeframes, as well as managing the team’s capacity to start new projects
Working with key stakeholders to identify project requirements, and articulate these to others
Delivering change in an agile manner – working with the development team to break requirements down into deliverable chunks and aid continuous release practices
Delivering complex projects – planning at a higher level as well as getting into the detail to make things happen when needed
Identifying and communicating risks, issues, dependencies and blockers
Managing cross-functional team projects
Managing relationships with vendors (BigCommerce, Contentful, Shopify & Algolia to name a few), and adapting the team’s work to a Waterfall model when required
Gaining credibility and trust with the development team, their stakeholders, and strengthening the relationship between these teams
Providing UX advice where required
End-to-end testing
Documenting new processes on the company Wiki
Delivering end user training
Requirements
Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions
Experience working within a web environment
Experience working with software development teams
Experience of leading, energising and mentoring a team
Able to work to tight deadlines and work calmly under pressure
A high level of organisation and demonstrated skills to manage a team’s capacity
Comfortable multitasking and prioritising several tasks at once
Hard-working with an outgoing and positive nature
Excellent communication skills, both written and verbal