Delivery Manager – Web

Role Overview

• Being one of the main points of contact for stakeholders working with the Technology team
• Supporting the Technology team, along with the Technical Team Lead, to ensure their understanding and work achieves the end goal, and the project maintains momentum
• Providing expertise to shape and communicate strategies and drive forward the team’s roadmap
• Creating and managing projects and workflows in Jira using a Kanban approach, according to department workflow practices
• Maintaining a team project plan, ensuring projects are prepared according to the latest business priorities and timeframes, as well as managing the team’s capacity to start new projects
• Working with key stakeholders to identify project requirements, and articulate these to others
• Delivering change in an agile manner – working with the development team to break requirements down into deliverable chunks and aid continuous release practices
• Delivering complex projects – planning at a higher level as well as getting into the detail to make things happen when needed
• Identifying and communicating risks, issues, dependencies and blockers
• Managing cross-functional team projects
• Managing relationships with vendors (BigCommerce, Contentful, Shopify & Algolia to name a few), and adapting the team’s work to a Waterfall model when required
• Gaining credibility and trust with the development team, their stakeholders, and strengthening the relationship between these teams
• Providing UX advice where required
• End-to-end testing
• Documenting new processes on the company Wiki
• Delivering end user training

Requirements

• Comfortable capturing and challenging briefs to ensure we are delivering the most worthwhile solutions
• Experience working within a web environment
• Experience working with software development teams
• Experience of leading, energising and mentoring a team
• Able to work to tight deadlines and work calmly under pressure
• A high level of organisation and demonstrated skills to manage a team’s capacity
• Comfortable multitasking and prioritising several tasks at once
• Hard-working with an outgoing and positive nature
• Excellent communication skills, both written and verbal
• Experience leading medium-large scale projects.

Benefits

• Competitive salary and benefits package
• 50% staff discount & 25% for family and friends
• Pension scheme