Billing Analyst

Role Overview

• Serve as the subject‑matter expert for the Gastonia billing team’s most complex billing activities, driving accurate execution, advanced reporting, and resolution of high‑impact billing issues across large‑volume and residential accounts.
• Partner closely with Operations, Contact Center, Credit and leadership to ensure billing accuracy, compliance, and transparency for both high‑volume and residential customer segments.
• Through detailed analysis, root‑cause investigation, and process optimization, this position plays a critical role in mitigating billing risk, supporting decision‑making and enhancing the overall customer experience.
• Provide coaching, mentoring, and technical guidance to team members.
• Handle advanced billing issues as a subject matter expert.
• Analyze, audit, and review billing cycles to ensure accuracy.
• Investigate and manage complicated billing concerns, Prepare weekly and monthly reports for management.
• Monitor, maintain, verify, analyze, and reconcile billing and metering system reports.
• Enter appropriate adjustments into billing systems.
• Use extensive knowledge of rates to identify the most effective billing methods.
• Participate in testing and implementation of computerized billing systems.
• Interpret contracts and regulatory requirements for accurate billing.
• Monitor billing controls to identify and resolve complex issues.
• Offer billing technical support to business partners during emergency response.
• For large industrial/commercial and consolidated billing: Collaborate with business partners to address complex billing discrepancies.
• Provide technical expertise for specialized billing needs.

Requirements

• Associate degree or equivalent experience preferred in Business Administration, Accounting or Finance.
• 6+ years related experience (e.g., customer service, credit, payments, accounting, finance).
• Proven skills in using customer billing systems.
• Excellent math and analytical skills.
• Ability to work independently with accuracy and speed.
• Strong decision-making and problem-solving skills.
• Proficiency in Microsoft Excel and Word.
• Excellent oral and written communication skills.
• Demonstrated ability to coach, mentor, and train others.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event
• Valuable retirement savings plans, including a savings plan with company stock as an investment option
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays
• An Employee and Family Assistance Program
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option.