Develop, execute, and maintain test strategies, test plans, and test cases for ServiceNow applications, configurations, and integrations supporting SMP.
Perform manual and automated testing activities during Agile sprints, including functional, regression, and integration testing.
Validate ServiceNow enhancements and fixes prior to deployment, ensuring alignment with approved user stories and acceptance criteria.
Support pre-deployment validation, regression testing, and release readiness activities for SMP releases.
Document and track defects, coordinate with Developers and Administrators on resolution, and verify fixes prior to closure.
Participate in sprint planning, daily standups, backlog grooming, release demos, and retrospectives as required.
Collaborate with Product Owners and stakeholders to clarify requirements and ensure test coverage aligns with business needs.
Ensure testing activities comply with USPTO policies, SMP governance, and ServiceNow best practices.
Maintain test documentation and artifacts to support audits, quality reviews, and knowledge transfer.

Bachelor’s degree in Information Systems, Computer Science, or a related technical discipline or 8 years of equivalent experience in lieu of a degree.
Four (4) years of experience performing software or ServiceNow testing in an Agile environment.
Experience developing and executing test plans, test cases, and regression testing activities.
Familiarity with ServiceNow platform functionality and IT Service Management (ITSM) concepts.
Experience with defect tracking and test documentation.
Strong analytical, communication, and collaboration skills.
U.S. Citizenship required and ability to meet USPTO onboarding and clearance requirements.

ServiceNow Test Analyst

Key skills