Lead the operational rollout and integration of new Assessment Organisations (AOs) following our 2026 tender
Partner with the Director to operationalise "Assessment Reform"
Own and maintain strategic relationships with Awarding Organisations (AOs) and regulatory organisations
Act as the primary champion for the automation of the certification journey
Lead and develop a sub team that supports a wider 400+ person operations team
Serve as the "Senior Voice" for Certifications in QBRs and strategic planning sessions
Maintain and exceed current KPIs, including the 99% EPA completion rate

7+ years of experience in high-growth operations (Fintech, EdTech, or RegTech)
at least 3 years managing managers in a complex, scaling environment
proven experience leading a team through a major vendor migration or a significant regulatory pivot without a dip in service quality
track record of redesigning workflows around AI and automation to drive measurable efficiency gains
deep experience (or the ability to rapidly master) the UK apprenticeship levy, EPAO landscapes, and regulated vocational training frameworks
genuine passion for the mission to close the digital skills gap and a "will" to prove that regulation can be a competitive advantage, not a blocker.

27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill
all in one mental health support
hybrid work offering
for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
work-from-anywhere scheme
you'll have the opportunity to work from anywhere, up to 10 days per year
beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Head of Certification Operations – 12-Month FTC

Key skills