Customer Service Specialist

Role Overview

• Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Maintain accurate customer records, including delivery addresses and contact details.
• Process and monitor orders from entry to invoicing, including returns and claims.
• Collaborate with sales to prepare accurate and competitive quotes.
• Proactively identify and address potential delays using tools like Power BI.
• Handle CRM tasks and cases efficiently and within service level agreements.
• Support initiatives to expand our digital customer engagement.
• Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Requirements

• 2–6 years of experience in a customer service role
• Diploma or Bachelor’s degree in any field
• Proficiency in Microsoft Office 365 and familiarity with ERP systems
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• A collaborative mindset and commitment to continuous improvement

Tech Stack

• ERP

Benefits

• Global Reach, Local Flexibility: Work remotely while being part of a global organization.
• Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
• Career Growth: Opportunities to learn, grow, and make a meaningful impact
• Innovation-Driven: Be part of a company that values new ideas and continuous improvement