Compliance & Credit Specialist

Role Overview

• Track and respond to correspondence
• Assist with credit reporting disputes
• Maintain records of compliance activities
• Prepare and file compliance reports
• Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications. Research, and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
• Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

Requirements

• Experience with Hubspot, Slack, and TrueBI are preferred but not required
• Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
• Fluent English
• C1
• Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day tasks
• Ability to meet deadlines, goals, and objectives
• Good judgment, ability to make independent decisions, and protect confidential information
• Ability to recognize and recommend improvements or corrections to processes
• Problem-solving and critical-thinking skills

Benefits

• Grocery tickets 2,000 MX
• Internet Bonus 1,000 MX
• Life Insurance
• Medical Insurance
• Dental Insurance
• Law Benefits