Own and nurture client relationships at both decision-maker and administrative levels across Sequoia’s key accounts
Guide strategic analysis of retirement plans to support client goals and compliance
Collaborate with MEP vendors and other third parties to ensure seamless service delivery
Lead 401(k) participant education meetings to promote financial wellness and engagement
Troubleshoot and resolve administrative issues, including payroll remittance challenges
Provide timely, thoughtful support for participant questions and account concerns
Assist in the execution and validation of annual compliance testing (e.g., ADP/ACP, top-heavy coverage) to maintain plan integrity
Maintain and update plan documents to reflect regulatory changes and client amendments
Monitor plan operations for compliance with ERISA, IRS, and DOL regulations
Support audit preparation and respond promptly to compliance inquiries
Maintain accurate records in internal client databases and systems

QKA certification required (or actively pursuing)
3+ years of experience in 401(k) plan administration, preferably within a MEP structure
Strong knowledge of plan document creation and maintenance
Proven experience with annual compliance testing and regulatory reporting
Ability to interpret complex regulations and apply them in practical scenarios
Excellent communication and organizational, and time-management skills
Ability to manage multiple priorities and work cross-functionally in a fast-paced environment
Proficiency in Microsoft Excel and data analysis for compliance testing

401k Compliance Client Service Manager

Key skills