Deploy AI use cases across the research lifecycle (planning, analysis, synthesis), build AI agents, automate qualitative and quantitative analysis, and integrate these solutions into the existing tech stack.
Set up user feedback collection systems (e.g., in-app satisfaction pop-ups), structure their analysis, and integrate them into a continuous insights monitoring system.
Structure and maintain the research repository, improve accessibility, and drive the adoption of insights across teams.
Manage and evolve the research tools stack, run continuous benchmarking (especially of AI tools), and improve adoption across teams.
Support the setup and execution of international studies (recruitment, coordination, ensuring data quality).

Minimum of 3 years’ experience in Research Ops or User Research
Comfortable managing participant panels, databases, and research tools (Dovetail, UserTesting, Maze, Lookback, etc.)
Solid understanding of repository and knowledge-management challenges
Strong interest in applying AI to user research
Able to collaborate effectively with cross-functional teams (Product, Design, Data, Engineering, etc.)
Autonomous, detail-oriented, and well organized
Fluent in English, both written and spoken

25 days of paid leave and 10 RTT days
Ticket Restaurant® card loaded with €11 per day (€6 per day funded by Betclic)
100% health insurance coverage for you and your children
50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport) for employees based in Bordeaux
Hybrid work model
Access to a comprehensive training catalog, with opportunities for professional development every year
Excellent office spaces with a rooftop where you can enjoy sunny breaks with a view of the Cité du Vin
Regular internal events to liven up daily life
On-site sports classes and organized tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis…)

User Research Ops

Key skills