Analyze, plan, and execute activities within the Customer Success area of the Customer Experience Directorate, focusing on customer satisfaction and success.
Help customers achieve the goals they intended when purchasing our platform.
Manage onboarding.
Drive upsell and cross-sell opportunities.
Facilitate decision-making and project meetings.
Propose the best solutions to customers, whether changes or maintenance.
Conduct frequent follow-ups on customers' project progress.
Evaluate customer performance metrics and results.
Gather feedback on the product or service.
Prepare and present reports to keep the customer informed of current status and next steps.
Strategically educate and inform customers about the platform.
Manage expectation gaps, resolve issues, and engage relevant teams, including Imagem Quality, for continuous process improvements.
Ensure full utilization of the platform in line with the customer's objectives.
Act as a bridge between customer feedback and operations/sales/marketing/suppliers.
Requirements
Bachelor's degree.
Experience serving internal and external customers.
Knowledge of GIS.
Data analysis and interpretation skills.
Experience working on projects.
Knowledge of databases.
Relevant certifications.
Intermediate to advanced English.
Power BI.
Knowledge and understanding of Imagem's products and services.